Refund & Cancellation Policy
Version 1.0 · Last updated —
Digital products
Because access is delivered instantly, purchases generally cannot be cancelled once the book is in your library.
When we refund
- You were charged but the book never appeared in your library and we cannot fix it.
- You were charged twice for the same book.
- The book is materially broken and we cannot fix it within a reasonable time.
How to ask
Contact us within 7 days of purchase with your order ID via the contact page or .
Timelines
Approved refunds are sent to the original payment method, usually within 5–7 working days, depending on your bank.
Failed payments
If money was debited for a failed payment, it is normally reversed automatically by your bank or the gateway within 5–7 working days.